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Answer ANY FIVE of the questions below. All questions carry equal points:
1) Define the following: Quality, Accuracy, Reliability and Value. Briefly identify the
stakeholders that are interested in quality health care and their preferences (hint:
think about the Ps).
2) What does IOM stand for? What three key issues did they identify in their book
“Crossing the Quality Chasm” in 2001? What is their definition of health care
quality?
3) How does the reliability of healthcare services affect the quality of care you
receive? What type of healthcare service do you find to be the least reliable in
delivering a quality product. What type do you find most reliable?
4) Name the three Quality Pioneers (Gurus) and briefly discuss the contribution of
any one pioneer to the field of quality.
5) Who is Avedis Donabedian? What was his contribution to health care quality?
(hint: SPO)
6) Identify and briefly describe the three primary quality management activities
7) Discuss the different types of standards. How do standards help improve quality
in health care. Provide an example of each.
Note: Please cite your sources using APA style.Please include the questions that
you are answering within your responses.
be a minimum of a 200 word paragraph per question.
; spelling and grammar will be counted
. Please state responses in your own words and avoid using direct quotations from
text or websites.
. Always cite your sources appropriately in APA 6.0 The case study analyses
should include an overview of the facts of the case, identification of case problems,
and a proposed solution within a 3 to 5 page document in APA 6.0 style.
*You are welcome to use the book and other peer reviewed material. Please
cite the work
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